Legal

Privacy Policy

Last updated: April 26, 2026

Steinway & Sons ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information you provide when visiting this website or submitting an inquiry.

Information We Collect

When you submit a Request Information form on this site, we collect:

• Full name
• Email address
• Phone number (if provided)
• Message content

We do not collect payment information. We do not use cookies for tracking or advertising purposes.

How We Use Your Information

Information you provide is used solely to respond to your inquiry. Specifically, we use it to:

• Contact you regarding your interest in our instruments
• Connect you with an authorized Steinway dealer near you
• Provide information about models, pricing, or events

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Retention

We retain your information only for as long as necessary to fulfill your inquiry and any follow-up communication. You may request deletion of your data at any time by contacting us.

Third-Party Services

This website loads fonts from Google Fonts (fonts.googleapis.com). Google's own privacy policy governs any data collected by that service. No other third-party tracking or analytics services are used.

Your Rights

Depending on your location, you may have rights under applicable privacy law (including GDPR and CCPA) to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at privacy@steinway.com.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of this site after changes constitutes acceptance of the updated policy.

Contact

Questions about this policy may be directed to:
Steinway & Sons
1 Steinway Place, Astoria, New York 11105
privacy@steinway.com